Enhanced Campaigns for Display: Powerful Bidding Tools for a Multi-Device World

Last month we announced enhanced campaigns to help advertisers more simply and scalably reach their customers in a multi-screen world.  Today, we’ll look more closely at how enhanced campaigns work with your display campaigns.

Why Enhanced Campaigns For Display
In this constantly connected world, our customers are accessing information across multiple devices, and might look at 10 different sources - online reviews, newspaper and magazine articles, recommendations from friends and more - before making a purchase. Display advertising captures these signals and is an important part of connecting with consumers in this multi-screen world.  But determining the best way to reach the right person with the right ad is more complex than ever. Enhanced campaigns for display help you reach people with the right ads, based on people’s context like their location, time of day and device type -- all from a single campaign.

Key Features
Search and display use very different signals. In search, we use keywords to capture users’ intent. For instance, a travel booking website knows that a user searching for ‘Rome Vacation Packages’ is looking for a vacation in Rome. In Display campaigns, advertisers use a variety of other signals to reach their target customers with the right ad. In this example, a travel website may use:

• Interest Categories: to reach customers interested in “Rome”
• Demographics: to reach people 35-44, who have historically spent 3x the average
• Topic Targeting: to reach people browsing travel websites
• Remarketing: to reach customers who booked a vacation with them last year

In today’s constantly connected world, someone's intent and the actions they're looking to take may differ depending on their context, signals such as time of day, location and device:

• Time of day: Travelers typically book between 9am and 6pm
• Location: “People in the US” who may convert more often than people in Italy
• Device: Mobile users tend to browse on their smartphones, then book on their desktop

With enhanced campaigns, instead of having to create multiple campaigns, this travel website can easily manage all of this in one place. In a single campaign they can adjust bids across these various signals to reach the right people with the right ads.

Learn More
More tips on how to use enhanced campaigns for display are available in the AdWords Help Center. To learn more on how you can take advantage of Enhanced Campaigns for Display, register for our upcoming webinar this Thursday March 21st, at 10am PST.

Posted by Christian Oestlien, Product Management Director for the Google Display Network

Enhanced campaigns: Improving online and offline results with location bid adjustments and offer extensions

April 11 update: Offer extensions are now available and can be shown in the UK.

With AdWords, you’ve been able to run campaigns in targeted geographic locations and attach your local business address to your search ads using location extensions. Now, new location-oriented features in enhanced campaigns are rolling out globally to help you achieve even better results with AdWords – online and offline. Read on to learn how to:

• Improve campaign results using location bid adjustments, whether your customers buy online or offline.
• More easily reach customers that are near your business locations. 
• Drive more offline purchases and measurable in-store traffic with search ads using offer extensions.

For a guided walkthrough, tips and Q&A on using these new location-based features and offer extensions, please register and join us at this week’s Learn with Google webinar on enhanced campaigns this Thursday, March 7, at 10am PST.

Geotarget broadly with selective bid adjustments for improved results

Whether your business is online-only, offline-only, or multi-channel, you can improve your overall results by using a broad location target to cover your entire potential market while refining your bids in select areas. With legacy campaigns, you’d need to set up a new campaign for every location you wanted to bid differently on. Now, with enhanced campaigns, it’s simple to increase or lower your bids by a certain percent for any location target in your campaign.

In the AdWords interface, click Locations on the Settings tab, and then click on the bid adjustment column to the right of a location target to increase or decrease your bid. You can also make location bid adjustments with the latest version of AdWords Editor.

Setting a location bid adjustment (click to expand)

To optimize with selective bid adjustments using the AdWords interface:

1. Click on the “Location details” button and select “What triggered your ad.” 
2. Toggle the View button to slice your campaign performance data, including conversion data, by different geographic levels (example screen).
3. Sort or filter to focus on the locations you want to optimize. 
4.  Select one or more locations. 
5. Click the “Add targets and set bid adjustment” button.

For more advanced optimization, you might pair your AdWords reporting with your company’s data on customer value by geography to adjust bids for different locations.

Example 1: A commercial maintenance company targets a 20 mile radius around downtown Denver. The marketing director might know that it costs 20% less to sell to and service customers who are within 10 miles of downtown. He can improve his results by increasing his bids by 20% for customers within 10 miles of downtown Denver, since these leads are more profitable. 

Example 2: An online-only financial services company has modeled its average customer lifetime value by zip code. The company’s search specialist has been asked to achieve an average 8:1 return on ad spend (ROAS), which they define as average lifetime value divided by average cost per lead. The specialist downloads data from AdWords with cost per lead by zip code and pairs it with lifetime value for each matching zip code (example data). She looks for opportunities to improve her results by lowering bids in zip codes where ROAS is below the target and increasing bids in zip codes where ROAS is above the target. She makes her bid adjustment decisions in the spreadsheet and implements them in her enhanced campaign, re-checking the ROAS and volume impact for a few weeks and making changes as necessary. With legacy campaigns, she would have to set up a new campaign for every zip code with different bids, increasing the level of campaign management complexity and effort required.

Experienced search marketers know that bids are an important contributor to campaign results, along with ads, extensions, keywords, and landing pages, so they’re sure to measure periodically and make adjustments. Remember, targeting too narrowly can limit your reach, clicks and conversions, so consider using selective location bid adjustments while targeting broadly. More tips on optimizing your campaigns using location are available in the AdWords Help Center.

Reach customers near your offline business locations more easily

If you operate an offline or multi-channel business, you can use the new location extensions targeting to reach potential customers or increase your bids when they're near your locations with just a few clicks. It uses the location extensions you’ve already created and a radius that you specify to create targets around your businesses.

Setting a location extension target (click to expand)

You can then assign a bid adjustment to your location extension target to increase your ad’s visibility when customers are near your business, and potentially more likely to shop and buy from you (step-by-step directions).

Example 3: A national multi-channel retail business has been running AdWords campaigns to sell directly online and to drive people to its 400 local stores. The account has already set up location extensions, but it wants to improve its ad visibility even more when customers are searching within a short distance from its stores. With just a few clicks, its search agency adds a single “2.0 mile around each location extension” target and sets a +25% bid adjustment.

 Setting a bid adjustment for a location extension target (click to expand)

Drive measurable offline purchases and in-store traffic with offer extensions

Showing a potential customer the right offer at the right time can be the difference that brings them into a local business to buy from you. Offer extensions help you drive offline purchases and in-store traffic with a redeemable offer shown with your search ads across devices. You can use them whether you’re a retailer, manufacturer, or other type of business (currently shown to users in the U.S. only).

Desktop offer extension example

Mobile offer extension example

When customers click your offer, they'll see your offer details, business logo, and nearby stores (see example below). They can print your offer or save it to their Google Offers account for in-store redemption. At the point of sale, customers redeem the offer using either a text code or a bar code.

Offer details example on desktop (click to expand)

You pay for clicks on an offer just like a click on your ad headline – there are no fees for each redemption. We’ll also remind customers about unused offers through email to improve the redemption rate. Offer extensions are available at the campaign or ad group level. Check out more details and tips on offer extensions usage and reporting in the Help Center.

Please stay tuned for more details on the availability of offer extensions in other countries and improvements with offer redemption reporting. We welcome your feedback on these features and others in enhanced campaigns using this form.

Posted by Smita Hashim, Group Product Manager

Enhancing AdWords for a constantly connected world

Today we’re upgrading AdWords, by rolling out enhanced campaigns. This is a first step to help you more simply and smartly manage your ad campaigns in today’s multi-device world.

Why enhanced campaigns?
People are constantly connected and moving from one device to another to communicate, shop and stay entertained. In fact, a recent study of multi-device consumers found that 90% move sequentially between several screens to accomplish a task. There’s also a proliferation of new devices — PCs, laptops, tablets, smartphones, hybrid devices, mini-tablets, televisions, and more. And there are many more digital screens and devices to come, with the lines between them continuing to blur. For example, as devices converge, consumer behaviors on tablets and desktops are becoming very similar.

This creates great opportunities for businesses, but can also make marketing more complex and time-consuming. For example, a pizza restaurant probably wants to show one ad to someone searching for “pizza” at 1pm on their PC at work (perhaps a link to an online order form or menu), and a different ad to someone searching for “pizza” at 8pm on a smartphone a half-mile from the restaurant (perhaps a click-to-call phone number and restaurant locator). Signals like location, time of day, and the capabilities of the device people are using have become increasingly important in showing them the right ad.

With enhanced campaigns, instead of having to cobble together and compare several separate campaigns, reports and ad extensions to do this, the pizza restaurant can easily manage all of this in one single place. Enhanced campaigns help you reach people with the right ads, based on their context like location, time of day and device type, across all devices without having to set up and manage several separate campaigns.



Key features
Here’s an overview of some key features.

1. Powerful marketing tools for the multi-device world
   People want search results that are relevant for the context they are in — their device, location and the time of day. Enhanced campaigns help you better manage your campaigns and budgets for this multi-device world. With bid adjustments, you can manage bids for your ads across devices, locations, time of day and more — all from a single campaign.
   
   Example: A breakfast cafe wants to reach people nearby searching for "coffee" or "breakfast" on a smartphone. Using bid adjustments, with three simple entries, they can bid 25% higher for people searching a half-mile away, 20% lower for searches after 11am, and 50% higher for searches on smartphones. These bid adjustments can apply to all ads and all keywords in one single campaign.
   
   
2. Smarter ads optimized for varying user contexts
   People on the go or near your store may be looking for different things than someone sitting at their desk. With enhanced campaigns, you’ll show ads across devices with the right ad text, sitelink, app or extension, without having to edit each campaign for every possible combination of devices, location and time of day.
   
   Example: A national retailer with both physical locations and a website can show ads with click-to-call and location extensions for people searching on their smartphones, while showing an ad for their e-commerce website to people searching on a PC — all within a single campaign.
   
   
3. Advanced reports to measure new conversion types
   Technology is enabling people to take action on your ads in new ways. Potential customers may see your ad and download your app, or they may call you. It’s been hard for marketers to easily measure and compare these interactions. To help you measure the full value of your campaigns, enhanced campaigns enables you to easily count calls and app downloads as conversions in your AdWords reports.
   
   Example: You can count phone calls of 60 seconds or longer that result from a click-to-call ad as a conversion in your AdWords reports, and compare them to other conversions like leads, sales and downloads.
   

Upgrading to enhanced campaigns
Enhanced campaigns will roll out to advertisers as an option over the next few weeks, and we plan to upgrade all campaigns in mid-2013.

Enhanced campaigns are designed to help you succeed in a multi-screen world, but we know that transitioning may involve some initial changes. Here are some resources to help you:

• Website
  
• Help Center
  
• Upgrade videos and guides
  
• AdWords Community forum
  

Over the coming weeks we’ll dive into the new features with tips and best practices on the Inside AdWords blog and on our Google+ page. We’d love your feedback.

Posted by Sridhar Ramaswamy, Senior Vice President of Engineering

Boost your results with Dynamic Search Ads, now available to all

Last October we introduced Dynamic Search Ads, an efficient new way to target relevant searches with ads generated directly from your website. Now, after a year of refinements and successful beta testing, we’re making Dynamic Search Ads available to all advertisers in the next few days.

Boosting Results, Efficiently
Dynamic Search Ads (DSA) generate incremental leads and sales by promoting your business on more commercial queries than you’re reaching today. After all, even well-managed AdWords campaigns containing thousands and thousands of keywords can miss relevant searches, experience delays getting ads written for new products, and get out of sync with what's actually available on your website.

If you’re not already familiar with how Dynamic Search Ads work, you may want to read about the targeting controls available, reporting and optimization features, and support for third-party PPC tracking.

Successful Beta Test
Many of our beta testers set up DSA to run alongside their existing large-scale search campaigns. And DSA delivered.

• Incremental and efficient results. On average, Dynamic Search Ads boosted beta testers’ traffic and conversion volume from AdWords by 10% and outperformed their non-exact keywords by 10% on clickthrough rate (CTR), cost per click (CPC) and cost per action (CPA).
• Success. A few examples of successful DSA beta testers include:
• Jonathan Meager, Marketing Manager at Gear4music (.pdf case study)
• Matt Wilkinson, Director of Search and Media at Rosetta and Steve Baruch, VP of eCommerce at MSC Industrial Supply (.pdf case study)
• Larry Cotter, GM at Apartment Home Living (video case study).

We also made numerous product improvements during the beta test including:

• Bid auto-optimization. Since one of our chief goals for DSA was more results with less work, we devised a system to automatically ratchet bids downward whenever specific queries for an advertiser produce lower conversion rates or user engagement levels. As a result, your ROI for Dynamic Search Ads can improve over time automatically. 
• Website crawl frequency. Any indexed page with a matched DSA impression will be crawled at least once daily (update: please see clarification below). Pages with more impressions and clicks may be crawled more frequently. So DSA will now better reflect the latest products and inventory conditions on your web site. That means more clicks, higher conversion rates and better ROI.
• Mobile and tablet support. Given the growing importance of mobile campaigns, we developed full support for DSA on mobile and tablet platforms.
• Extension support. Dynamic Search Ads support the same ad extensions as other search ads.  
• Conversion Optimizer compatibility. Once enabled, many beta test participants reported success using the combination of DSA and Conversion Optimizer to simultaneously expand their campaign reach while automatically optimizing bids to meet their average CPA goal.

Get Started
Now any business interested in boosting their AdWords results can try DSA. You can find starting points on creating a DSA campaign and setting up dynamic targets in the AdWords help center.

If you’re interested in learning even more about Dynamic Search Ads, please stay tuned to our blog. More information and an invitation to join us for a Hangout on Air will be coming soon.

Posted by Tarun Jain, AdWords Product Manager

Update (10/29/12):
Because of our own prioritization to crawl pages with more impressions and clicks more frequently, as well as other potential limitations on crawl frequency determined by your web host or internet service provider, there may be some indexed pages with a matched DSA impression that are not crawled each day. We’re sorry for any mixup this may have caused.

Make better decisions in AdWords with your Google Analytics data

If you’re already using Google Analytics, you know how useful it can be to help you make better decisions and improve your online marketing. Now, we’re making it possible to use your Google Analytics data right in AdWords. After setting up AdWords to import your Google Analytics data, you’ll have access to Bounce Rate, Pages Per Visit, and Average Visit Duration columns directly in the AdWords interface. With more performance data available right where you’re managing your campaigns, you can make better informed decisions and improve your AdWords ROI.

Using your Google Analytics data
With Google Analytics you can find insights that matter, including how visitors arrive at your website, how they use it, and how you can keep them coming back. Here are some ways you can take advantage of the new Google Analytics data available in AdWords to improve your results.

• Attract more engaged users. If highly engaged users are an important goal, sort your ad groups to find the ones that deliver visitors who stay on your site the longest (“Average Visit Duration” or “Pages Per Visit”), and bid more for these.
• Discover opportunities to convert more engaged visitors. You might find certain keywords or ads that have relatively low conversion rates, but great engagement metrics. You could lower your bids by a little and move on. Or you could see this as a great opportunity to convert clearly engaged visitors into buyers. By adjusting your offer, adding an incentive (like a coupon or discount code), or making your call to action more obvious and accessible, you might be able to improve your ROI and your conversion volume. To look for these types of opportunities, create a filter based on conversion rate and sort by Average Visit Duration, Pages per visit, or Bounce Rate.
• Identify ads with badly matched landing pages or inaccurate targeting. Pages with both low conversion rates and low engagement metrics (low Average Visit Duration or High Bounce Rate) could indicate a poor landing page for a particular ad or keyword. It might also suggest inaccurate targeting. To identify and troubleshoot these problems, set up a filter for low conversion rate and low engagement rate and regularly monitor it. Since you’re using Google Analytics, you can easily set up A/B testing on the landing page using a Content Experiment.
  

Success in action
Casamundo, the biggest vacation rental listing service in Europe, has been an early tester of this new feature. They've used Google Analytics since 2008 and over the past 5 years they've grown and refined their AdWords campaigns to over 50 million active keywords across 10 languages. Their analysis shows that converting visitors research vacation rentals over an average of 7.4 visits, so understanding whether their ads and keywords can create strong engagement is vital to their business and how they optimize their AdWords campaigns. Seeing high bounce rates and low average time on site for a keyword means that the offer or destination page might not be a good match for that keyword.

Having easier access to Google Analytics data right in AdWords has helped Torge Kahl, Online Marketing Manager, at Casamundo make better decisions and make optimizations more quickly. According to Torge:

“The combination of using both Google AdWords and Google Analytics has proved to be the perfect set of tools for us to achieve our goals, and we're very happy to see this combination get more integrated and powerful. Using Analytics data right within AdWords has let me better optimize our account and significantly improve the return on our AdWords investment."

More details
Please visit the AdWords Help Center for step-by-step directions on how to connect your Google Analytics profile data to your AdWords account and for more details.

To exchange tips and ask questions of others, please visit the AdWords community. You can always contact AdWords support for help if you need it.

Posted by Dan Friedman, AdWords Product Manager

New AdWords budget option: Shared budgets

Shared budgets is a new feature that lets you establish a single daily budget that’s shared by multiple campaigns in an AdWords account. Shared budgets can make it easier to match your AdWords spending with how your business allocates marketing budget. And they can save you time and improve your AdWords results. Let’s see how with an example.

How Shared Budgets Work
Say you’re an outdoor furniture seller with a single line of products. You’re currently running three campaigns:

1. A desktop search campaign
2. A mobile search campaign
3. A remarketing campaign to reach people who have visited your site but didn’t convert

Your overall marketing plan allows you to spend $100 per day across your three campaigns. Without shared budgets, you’d next have to decide how to allocate the $100 daily AdWords budget across each of your three campaigns. Say you set a $60 daily budget for your desktop campaign, a $20 daily budget for your mobile campaign, and $20 to your remarketing campaign.

On most days, each campaign hits its daily budget and you’re satisfied with the ROI of each campaign. But on some days, your desktop search campaign sees fewer impressions and clicks than other days. So you only spend $90. On these days, your overall campaign results could be stronger if you were able to put an additional $10 into your mobile search campaign or remarketing campaign.

Using shared budgets allows automatic adjustments across campaigns, so you don’t have to constantly monitor and change individual campaign budgets throughout the day.

Creating a shared budget
It’s simple. Log into the AdWords interface, then click Shared library, and select Budgets. Then follow the steps to Create a new shared budget (see image below).

Reporting
The “Shared library” is also where you can review aggregate performance metrics for multiple campaigns with a shared budget.

Learn more
For more on shared budgets, please visit the AdWords Help Center or the AdWords Community to ask questions or share tips.

Posted by Vidya Iyer, Ads Engineering

Slice and dice your data using AdWords labels

We are excited to announce the launch of account labels. Starting this week, you can organize your account’s keywords, ads, ad groups and campaigns into custom groupings so you can quickly and easily filter and report on the data that is of most interest to you. To see the opportunities that labels enable, let’s meet Bob.

Bob is an online retailer who sells apparel and accessories for men and women. He has campaigns for shoes, clothes and bags for each of his three major markets (New York, Massachusetts and Pennsylvania) and within the campaigns has separate ad groups for generic and brand keywords. This structure (ex: New York - Shoes - Generic and Massachusetts - Shoes - Generic) means that he has the same ads and keywords spread across different parts of his account. Before today, Bob could not easily sort his account or run a report to see how well sneakers are selling across geographies.

Enter labels.

Now Bob can create the label “sneakers” and apply it to all sneaker-related keywords across his account. He can then filter by this label on the Keywords tab to only see sneaker keywords, or he can run a keyword labels report to aggregate performance by label. These reports allow him to then compare --for example-- how sneakers perform against all other shoes, or other labeled groups.

Labels can be used to organize your campaign elements in any way you choose. Report on brand keyword performance versus all other non-branded keyword performance. Measure how ads that mention “free trial” perform versus ads that mention “free demo”. Or simply label your favorite keywords so you can quickly review them every morning.

Labels will begin rolling out this week to all AdWords accounts. For more information, please visit the AdWords Help Center.

Posted by Jon Diorio, Senior Product Manager, AdWords

Diagnose ads faster with new status insights icon

This week we're introducing a status insights icon in the Ads tab that provides visibility into the approval status and potential policy limitations for each individual ad creative. The new icon will be particularly valuable if you’re advertising products or services that are restricted by our advertising policies to show only in specific countries or with certain keywords.

To use the new status icon, simply hover over the speech bubble in the Status column of the Ads tab next to the ad of interest:


We’ll tell you if the individual ad is showing for the default keyword and location displayed in the hover. If you would like to re-diagnose the ad with with a different targeted location or keyword, you can edit the parameters from right within the hover:


This new icon complements the existing ad diagnosis tools, which include the status hover on the Keywords tab, a batch option to diagnose many keywords at once, and the Ad Preview and Diagnosis tool.

Posted by Katie Miller, Inside AdWords crew

Embedded format now available for Ad Sitelinks

Since we launched Ad Sitelinks back in 2009, we’ve worked to extend the format to appear on more queries and more devices. We’ve also enhanced Ad Sitelinks with smart serving to automatically show your highest-performing Sitelinks more frequently. Today we’re introducing a new feature of Ad Sitelinks, embedded sitelinks, that makes it even easier to integrate targeted links within your ads.

With the embedded format of Ad Sitelinks, there are no additional lines appended to your text ad. Instead, text in your ad that exactly matches one or more of the sitelinks in your campaign will automatically be linked to that sitelink’s destination URL. With embedded sitelinks, potential customers can pick the part of your ad that applies directly to their current interests and visit the most specific page for that topic.

(Example of text ad with embedded sitelinks)

For example, if you sell home goods, your ad may mention that you sell appliances, furniture, and flatware. If you have separate sitelinks set up for the words “appliances,” “furniture,” and “flatware,” those words would be hyperlinked in your ad text, leading potential customers to a page for the specific part of the ad that drew their interest. We believe that these targeted destination URLs may encourage more users to click on your ad and make it easier for them to find what they’re searching for when they arrive on your site.

To show with embedded sitelinks, your campaign must be enabled for Ad Sitelinks. Also, your ad must appear above the search results, and part of your ad text must exactly match one or more of your Ad Sitelinks. Additionally, embedded sitelinks will only show for ads that don’t meet one or more of the requirements for one- or two-line Ad Sitelinks.

Embedded sitelinks are now available to AdWords users globally, excluding China, Japan and Korea. To learn more about Ad Sitelinks and the new embedded sitelinks feature, you can visit the AdWords Help Center.

Posted by Dan Friedman, Inside AdWords crew

Add +1 to help your ads stand out

People make choices about your website many times each day--whenever your pages appear in Google search results. What if the people who love your site could help their friends and other users find your great content right at the moment of decision?

That’s why we introduced the +1 button on Google search in March. +1 annotations show your customers which pages people they trust have found and enjoyed first, making it easier to find content they’re likely to care about.

Since we announced +1, we’ve gotten requests from Google search users and advertisers alike for +1 buttons in more places than just search results. That’s why today we’re making the +1 button available to sites across the web. Sometimes you want to recommend a web page after you’ve visited it. After all, how do you know you want to suggest that great hotel deal in Madrid if you haven’t checked it out yet?

We’ve partnered with a few sites where you'll see +1 buttons over the coming days:

You'll also start to see +1 buttons on other Google properties such as Android Market, Blogger, Product Search and YouTube.

Adding +1 buttons to your pages is a great way to help your ads stand out on Google. By giving your visitors more chances to +1 your pages, your search ads and organic results might appear with +1 annotations more often. This could lead to more--and better qualified--traffic to your site.

click for full size image

To get started, visit the +1 button tool on Google Webmaster Central, where you’ll configure small snippets of JavaScript to add to the pages where you want +1 buttons to appear. You can pick from a few different button sizes and styles, so choose the +1 button that best matches your site’s layout.

When a user clicks +1, that +1 applies to the URL of the page they’re on. There are some easy ways to ensure your +1s apply as often as possible to the pages appearing in Google search results.

To stay current on updates to the +1 button large and small, please subscribe to the Google Publisher Button Announce Group. For advanced tips and tricks, check our Google Code site. For information about how the +1 button affects your search ads, check out the AdWords Help Center.

If your site primarily caters to users outside of the US and Canada, you can install the +1 button code now; the +1 button is already supported in 44 languages. However, keep in mind that +1 annotations currently only appear for English search results on Google.com. We’re working on releasing +1 to other domains in the future.

If you have customers who love your content (and we bet you do), encourage them to spread the word! Add the +1 button to help your ads stand out with a personal recommendation right at the moment of decision, on Google search.


Posted by Nathania Lozada, Inside AdWords crew

Location targeting updates in AdWords

One of the main benefits of online advertising is the ability to target campaigns to specific locations, such as cities, regions, or countries. For example, to reach users looking for rental cars in San Francisco, a car rental company could target a campaign to San Francisco and include only San Francisco-specific discounts in the ads.

In February, we launched city targeting in an additional 17 countries, and our goal is to make location targeting more accurate, easier to use, and more flexible. As part of planning for future improvements, we’re making several changes to our AdWords location targeting capabilities. These changes will start occurring after July 8, 2011, and include:

Changes to existing available locations: Due to changes in real-world geography or the existence of duplicate or overlapping location targets, we’re removing certain location targets in countries such as Japan, Denmark, Spain, and the Netherlands, among others. For example, in 2010, six provinces were abolished in Finland, and while you’ll no longer be able to target these provinces, you can continue targeting cities in Finland. You won’t be able to target these provinces in AdWords, but you’ll be able to continue targeting cities in Finland. After the changes take effect, you won't be able to add the locations that are listed here to new campaigns. If you're currently targeting any of these locations in your existing campaigns, you should migrate them to the recommended targets in the list. Otherwise, we'll migrate them automatically. Please review the list carefully since some of these changes will result in migration to larger locations.

Sunset of custom shapes (multi-point or polygon targets): You’ll no longer be able to add multi-point targets in AdWords. You’ll still be able to view and delete existing shapes in your current campaigns, and we’ll continue to use them until the end of 2011. After that, all polygon targets that are still present in your AdWords campaigns will be migrated to available locations such as a nearby city or a map point with a radius. We encourage you to replace your polygon targets with these alternatives or we’ll migrate them automatically at end of 2011.

Removal of ‘Show address in the ad’ feature: In some countries, you currently have the option to show an address with your ads by checking the “Allow address to show in my ad” option for campaigns that target an area around a map point. This option will no longer be available. If you want to display your business address or phone number, you’ll need to use AdWords location extensions.

If you’re using these features with the AdWords API, check out the AdWords API Blog for more information on the changes being made.

These changes will take place after July 8, 2011. We recommend that you adjust the location targeting settings of your campaigns immediately with the available alternatives.


Posted by Nathania Lozada, Inside AdWords crew

Comparison Ads now a part of the new Google Advisor

Back in late 2009, we launched our initial test of AdWords Comparison Ads for Mortgages. With Comparison Ads, we provided a way for you, our advertisers, to create more relevant and targeted offers for users searching on Google.com. For example, using Comparison Ads, a lender can enter offers for users with specific credit ratings, loan amounts, ZIP codes, and more.

Since our initial mortgages launch, we’ve expanded into a number of additional financial areas, including credit cards, checking and savings accounts, and certificates of deposit. We’ve also seen some great recognition of the value that Comparison Ads provides. For example, according to a study done by Leads360, an industry leader in lead management software, mortgage leads from AdWords Comparison Ads converted at a higher rate than from any other source.

Today, we’re excited to announce the launch of Google Advisor, our new user-friendly interface for comparison offers, including AdWords Comparison Ads. Google Advisor is a consumer destination site that helps to guide users through various financial decisions by making it even easier to find and compare relevant offers from qualified financial institutions.

Google Advisor contains offers that come from our Comparison Ads advertisers as well as other sources across the web. By aggregating the most relevant offers and making it easy for users to filter and compare them side-by-side, Google Advisor aims to make financial research faster and easier.

To learn more about Google Advisor, you can read the Official Google Blog post or watch the video below.

At this time, AdWords Comparison Ads remains available only to a limited number of advertisers. Over time, we hope to increase the availability of Comparison Ads to additional advertisers. You can find more information about AdWords Comparison Ads in our Help Center.

Posted by Dan Friedman, Inside AdWords crew

Introducing new ways to reach your customers on tablets

With more than 165 million tablets expected to ship over the next two years, tablets are becoming a popular device with engaged, tech-savvy consumers. So we’re pleased to announce that we’re developing new targeting options to help you better connect with this audience. To give you greater control over your AdWords ads, we’re changing the way you can target tablet devices.

In the next couple of weeks, the “Networks and Devices” section of your Settings tab within your AdWords account will include a new targeting option titled “Tablets with full browsers.” While you’ve been able to specifically target Apple iPad devices in the past, the new capability will enable you to easily target your ads to the entire tablet device category. In addition, you'll be able to select more precisely the types of devices and operating systems on which your AdWords ads will show. For example, to display your ads on the Apple iPad, you’ll be able to choose “Tablets with full browsers” as your device targeting setting and “iOS” as your operating system setting. Tablet targeting will be available initially for Apple devices only, but we'll expand ad serving to other specific devices in the near future.

Once this capability is available in your account, your ads will automatically start running on tablet devices and no further action will be necessary on your part. If your campaigns were specifically targeting Apple iPad devices, you may notice an increase in impressions and costs as we include more tablets in our ad serving options. If you don't want your ads to appear on tablet devices, you’ll be able to specify this preference in your device targeting settings by following these step-by-step instructions.

For now, only standard text and image ads can be shown on tablet devices. So please make sure your landing page renders properly on tablet devices, as our system will automatically limit your ads from running on tablet devices if we detect that users will be led to a landing page containing a significant amount of Flash or other content that will not render properly. To learn more, please visit this Help Center article.

We’re constantly working to provide our advertisers with new targeting capabilities for their AdWords campaigns. We hope that these targeting options will enable you to successfully connect with your customers across a variety of devices and platforms.



Posted by Nathania Lozada, Inside AdWords crew

Instant Previews for Ads

In November of last year we took Instant to a new level on Google.com with Instant Previews. Instant Previews provides a graphic overview of a search result and highlights the most relevant sections, making finding the right page as quick and easy as flipping through a magazine.

Now, we’re bringing the same benefit to ads with Instant Previews for Ads. Starting today, the Instant Previews icon will appear next to ads on Google.com allowing users to preview the ad’s landing page. With Instant Previews, your customers are able to quickly preview a page to see if its content matches what they’re searching for.

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By allowing potential customers to preview your site before they arrive, Instant Previews helps you get even more highly-qualified traffic to your site. Even better, Instant Preview clicks are free of charge -- you’re only charged if a user clicks through to your actual landing page.

Instant Previews for Ads is rolling out to US users today and will be rolling out internationally over the coming weeks. To learn more, you can visit our help center.

Posted by Dan Friedman, Inside AdWords crew

Introducing free phone support for AdWords advertisers

We’ve worked hard to keep in touch with our AdWords customers and we’re always looking for new ways to support you. Currently we offer email and online support, and today we’re launching free phone support for all of our U.S. and Canada-based AdWords customers. When you have a question about your account or advertising campaigns, you can now call an AdWords specialist if you prefer.

We’re adding phone support for a simple reason: you asked for it! You told us that while you appreciate online resources like our AdWords Help Center, you also want the option to get live, expert support when you need it. We heard you, and got to work assembling a team of AdWords experts to answer your calls.

The new phone option is one of many tools that can help you succeed with AdWords—and (most importantly!) find even more customers. You can also email us, or learn from other advertisers in the AdWords Help Forum. Our AdWords Online Classroom offers free online courses on a wide variety of AdWords topics, from the basics to great tips to take your account to the next level.

To speak to one of our specialists, give us a call at 1-866-2-Google between Monday-Friday, 9am-8pm Eastern Time. This number is for current AdWords advertisers only, so please make sure you have your customer ID ready. We look forward to speaking to you and learning more about your business.

We will roll phone support out to international advertisers in the coming months.


Posted by Francoise Brougher, VP, Global Advertising and Product Operations

Media Ads Joins the New Ad Formats Family

Over a year ago we introduced the AdWords New Ad Formats Initiative to bring more relevant ads to Google.com. Since then, we’ve launched over a dozen new ad formats, and tested many more. Our new ad formats are designed to make sure that you’re able to reach potential customers with the right information, in the format they want. That’s why we’re proud to introduce our latest format, Media Ads.

Media Ads is a new ad model that introduces new ways to target, pay for, and experience video ads on Google.com. Unlike Video Extensions, which simply attaches a video player to your existing AdWords ads, Media Ads is an entirely standalone format designed to put your videos front and center.

To start, Media Ads isn’t targeted like typical AdWords ads on Google.com. With Media Ads, you don’t pick any keywords -- the targeting is completely automated. When someone enters a search on Google.com that our algorithms determine is directly related to your movie title (most commonly the title and variations on it), we automatically display your Media Ad at the top of the search results page. Our research shows that when someone searches for a movie title on Google.com, they’re most commonly looking for a trailer. With Media Ads, we’re able to help you ensure that those users find exactly what they’re looking for.

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The second thing that’s unique about Media Ads is the way you pay. Unlike typical AdWords ads on Google.com, you don’t enter any bids for Media Ads. Instead, clicks on Media Ads are charged at a flat rate. This simplified pricing model makes it easier to budget for your Media Ads campaign and to know exactly how much an interaction is going to cost.

Lastly, and most exciting, Media Ads changes the way that you experience video on Google.com. Unlike Video Extensions, which uses an in-line video player to show videos on Google.com, Media Ads introduces a new Lightbox media player. When someone plays your video either by clicking the thumbnail or the “watch” link, the Lightbox player expands to the center of the screen and dims the rest of the page around it. The experience is meant to put the viewer’s full attention on the video and to create a much more theater-like experience.

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Media Ads is still in limited release to major motion picture studios promoting new release features. Over time, we plan to offer Media Ads to more advertisers in more industries to help them promote their videos on Google.com.

Posted by Dan Friedman, Inside AdWords Crew

Dig deeper into call metrics with new detailed call reports

Back in November, we announced call metrics, a new AdWords feature that lets you generate and measure phone calls directly from your ads.

Since then, we've heard from many of you that while it's useful to see the number of calls generated by each campaign, you'd also like to view details about individual calls.

Today we’re happy to announce new detailed call reports that show you specific metrics about each individual call that your campaign has received since call metrics was enabled, including:

• Call start time
• Call end time
• Call duration
• Call status (missed or received)
• Caller area code

To view detailed reports about each call, you’ll need to first enable the Dimensions tab in your account. Click here for instructions. Once you’ve enabled the Dimensions tab, click View and select Call metrics calls to open the detailed call report.

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While detailed call reports let you dive deeper into the individual calls you’ve received, you’ll still be able to view aggregated call reports for each campaign on the Campaigns tab. These metrics include total number of calls, received calls, missed calls, total call duration, and average call duration.

Note that call metrics is only available to a limited number of US advertisers. To learn more about call metrics or request the feature in your account, visit Google Ad Innovations.

Posted by Lisa Shieh, Inside AdWords crew

Ad Preview and Diagnosis: Together at Last

We recently introduced a new version of the Ad Preview Tool that integrates ad diagnosis: instead of simply showing you a preview of the search results for a given keyword, the tool now also tells you if your ad is showing for that search. If not, you can see the reason why.

Now that you can preview and diagnose your ads in a single location, we’re retiring the separate Ads Diagnostic Tool and directing you to the Preview Tool instead. We’ll consolidate names too; you’ll see a single Ad Preview & Diagnosis tool under your account’s Reporting and Tools tab in the future.

Over the last several months, we’ve also worked to integrate diagnosis options directly into your Campaigns tab. If you’ve been using the Ads Diagnostic Tool option to diagnose many keywords at once, don’t worry -- you can find it without leaving your Keywords tab! Just click “Diagnose keywords...” under the “More actions” menu to get integrated diagnosis results directly on the page:

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To interpret the distribution of results more quickly, click the “Filter results” link, then “Show diagnostic status” in the filter panel that opens. This will open additional filter options that are specific to the results returned by a diagnosis. Here, we’ve used filters to focus only on keywords that aren’t triggering ads due to budget, bid, or Quality Score issues:

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With filters, it’s easy to focus on a specific set of issues and then make the necessary changes to get ads back up and running!

You can find more information on the integrated keyword diagnosis feature in our announcement from last summer, or visit our Help Center for additional details.

Posted by Dan Friedman, Inside AdWords crew

Show ads that are most likely to receive conversions more often

Today we're announcing the launch of a new ad rotation setting in AdWords that allows you to optimize for conversions. Previously, you had two options:

• Optimize for clicks: Ads that are expected to provide more clicks are shown more often
• Rotate: Ads are shown more evenly

Now, with a third option, you can choose to show ads that are expected to provide more conversions more often. We'll look at a combination of clickthrough rate and conversion rate to determine which ads to show.

We’ve always encouraged you to test multiple ads in each ad group, and we’ve offered our help by showing ads with the highest clickthrough rates more often. However, some of you have told us that the ad with the highest clickthrough rate isn’t always the ad with the highest conversion rate and that you’d like to be able to optimize for conversions rather than clicks. Starting today, we’re allowing you to do just that.

To use the new setting, you’ll need to have Conversion Tracking in your account, as we use the data from that tool to determine which ad is the most likely to receive conversions. When we don’t have enough data to make a decision, we’ll show the ad that is the most likely to receive clicks. If you have Conversion Tracking, the Optimize for conversions option will be available in the Ad delivery: Ad rotation, frequency capping section under Advanced settings on the Settings tab of any campaign. Once enabled, it will apply to all ads that appear on Google and our search and display partners’ sites.

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By providing another way to define the “best-performing” ad, we hope to make it easier for you to experiment with your ads and learn which ones are the most successful in helping you reach your advertising goals. For more information on ad rotation settings, please visit our Help Center.

Posted by Lisa Shieh, Inside AdWords crew

More control and flexibility with the new Billing tab (UK only)

We're announcing the launch of our new Billing tab in the UK. Based on your feedback, we upgraded the tab to give you more control over when and how much you're charged with the new 'Make a payment' functionality. Those of you on automatic payments get charged whenever you reach your billing threshold on or after 30 days, but in addition to that, you can now make manual payments to delay the automatic charge. Although some of you already have the new Billing tab in your accounts, we'll be rolling it out to all advertisers in the coming months. The upgrade doesn't require any action from you - your billing method and form of payment will stay the same.

Now, on to the improvements. What can you expect from your updated Billing tab?

• Get more control. Choose to initiate a payment to your account at any time and use any form of payment available with your country and currency settings.

• Make payments directly from your billing summary page. You can do this by clicking the "Make a payment" button.

• Switch between automatic and manual payments. You now have the option to use either one.

• Add multiple forms of payments and switch between them. Add as many forms of payment as you want to your account and switch between using them at any time.

• Use different business and billing addresses. Your business address doesn't have to match your billing address. Plus, each form of payment can have a different billing address.

• Access improved help content. There will be improved help content in the new Billing tab and Help Centre.

In addition, the below changes in terminology will be reflected in your upgraded Billing tab. But keep in mind that despite the name changes, these billing methods will function the same as they did previously.

• Postpay is now called "automatic payments." We'll automatically charge you only after your ads accrue costs.

• Prepay is now called "manual payments." You can make payments to your account whenever and in whatever amount you like. Your ad costs draw from those funds.

• Direct debit is now called "bank account." Your funds will be debited from your bank account.

• Bank transfer is now called "funds transfer." You can make payments by transferring funds to Google's bank account.

For more information on the new Billing tab, please visit the FAQ in the AdWords Help Centre.


Posted by Nathania Lozada, Inside AdWords crew